Privacy Policy

At Neptron Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our master website https://neptron.co.uk/ or interact with our software platforms, including ArtShovel and Rudhraksya.

1. Information We Collect

We collect information that you provide directly to us, as well as information generated automatically when you navigate our software ecosystems:

• Account Registration & Contact Information: When you create an account, sign up for an organization dashboard, or communicate with us, we collect your name, email address (such as your Google Workspace or individual email), and basic profile information.
• Authentication Data: If you choose to sign up or log in using third-party services, we utilize Google OAuth APIs to securely retrieve basic user profile data (like your email and public profile picture) as permitted by Google's authorization protocols.
• Transaction & Billing Data: We do not store financial card data on our servers. All transaction details, billing addresses, and payment instruments are collected and securely processed directly by our payment processor, Stripe.
• Geographical and Analytical Data: We utilize automated tools (including Stripe's baseline tax monitoring scripts) to detect your approximate location based on your IP address during checkout to monitor sales compliance and prevent fraudulent transactions.

2. How We Use Your Information

We process your personal data to fulfill our services and comply with global standards:

• To provision, operate, and maintain our web applications and artist marketplace features.
• To securely authorize user sessions via Google login pipelines.
• To manage customer support queues, verify legal account representatives, and process payouts.
• To monitor global sales thresholds and comply with tax legal regulations automatically.

3. Sharing Your Data with Third Parties

We do not sell your personal data. We only share information with trusted third-party service providers strictly necessary to execute our core infrastructure operations:

• Stripe, Inc.: For secure payment processing, subscription logic, fraud prevention, and local tax threshold evaluations.
• Google Cloud Platform: For hosting cloud infrastructure components and facilitating OAuth secure user logins.

4. International Data Transfers

Neptron Ltd is based in the United Kingdom. However, because our primary user base and platform markets extend to the United States and other global regions, data processed by our third-party infrastructure tools (like Google and Stripe) may be transferred to and maintained on servers located outside of the UK. We ensure all service partners adhere to robust, recognized cross-border data protection frameworks.

5. Your Data Rights

Depending on your legal residence (such as the UK GDPR or relevant US state statutes), you possess specific rights regarding your data:

• The right to access the personal information we hold about you.
• The right to request that we correct inaccurate data.
• The right to request the total erasure of your user profile from our production databases.

To exercise any of these data privileges, please submit a formal request to our privacy team.

6. Contact Information

For privacy inquiries, data deletion requests, or compliance questions, please contact our administrator at:

admin@neptron.co.uk